We would like to provide you with a brief report regarding the network
interruption experienced on Tuesday, 26 August 2025, affecting customers
in Garsfontein, Waterkloof Heights, and Moreleta Park.
Timeline of Events:
*
12:53 – Our supplier experienced a loss of capacity, and services
were moved over to our backup link.
*
15:53 – We identified reduced speeds and high latency on the backup
line. Customers were notified while our team worked on the matter.
*
16:43 – Services stabilized on the backup link while technicians
attended to the primary fiber line.
*
18:02 – The fault on the primary fiber link was resolved, and
services were fully restored.
Cause of Interruption:
Loss of capacity from our supplier’s side.
Resolution:
Traffic was temporarily rerouted to our backup line until the supplier
resolved the primary fiber link issue.
Current Status:
✅ Network services are stable on the primary link.
We sincerely apologize for any inconvenience caused during this period
and thank you for your patience and understanding while the issue was
resolved.
Should you still experience any connectivity problems, please do not
hesitate to reach out to our support team.
Kind regards,
—
Pretoria Wisp Team
www.pretoria-wisp.co.za