Privacy Policy

Privacy Policy

Last updated: September 2025

Pretoria WISP (Pty) Ltd (“Pretoria WISP”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Application of this Policy

This Privacy Policy applies to:

  • Our website https://pretoria-wisp.co.za

  • Any services provided by Pretoria WISP

  • Any personal information collected through interactions with us (online, email, phone, or in person).

It does not apply to third-party websites linked to from our site. Please review their privacy policies separately.

2. What Personal Information We Collect

We may collect the following categories of personal information:

  • Identity information: Name, surname, ID number.

  • Contact information: Phone number, email address, physical/postal address.

  • Account information: Login details, account activity.

  • Payment details: Billing information (we do not store credit/debit card numbers).

  • Technical data: IP address, device identifiers, browser type, operating system, cookies.

  • Usage data: How you interact with our website and services.

3. How We Collect Information

We collect personal information when:

  • You sign up for our services or create an account.

  • You contact us for support, billing, or sales.

  • You visit or browse our website (cookies and analytics).

  • You voluntarily provide information for specific requests.

4. Lawful Basis for Processing

We process your personal information only where lawful, including:

  • Consent – where you have agreed to processing.

  • Contract – to provide you with our services.

  • Legal obligation – where we must comply with South African law.

  • Legitimate interest – to operate, improve, and secure our services.

5. How We Use Your Information

We may use your personal information to:

  • Provide and maintain our services.

  • Manage your account and billing.

  • Communicate with you (service updates, support, and, with consent, marketing).

  • Improve and secure our services.

  • Comply with legal and regulatory obligations.

6. Direct Marketing

We will only send you direct marketing (emails, SMS, promotions) if:

  • You are an existing customer, and the marketing relates to similar services; or

  • You have provided consent to receive marketing.

You may opt-out of marketing communications at any time by using the unsubscribe link in messages or contacting us directly.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience. These may collect anonymous analytics or remember your preferences. You can disable cookies in your browser, but some services may not function correctly.

8. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Service providers who support our business (e.g., billing, hosting, analytics).

  • Regulators or authorities where required by law.

  • Business partners or affiliates (only where necessary and subject to confidentiality).

  • In case of business transfer (e.g., merger, sale, restructuring).

9. Cross-Border Transfers

Your information may be stored or processed outside South Africa (e.g., cloud hosting). Where this happens, we ensure adequate protection measures in line with POPIA requirements.

10. Data Retention

We will retain your personal information only for as long as necessary:

  • To provide services, billing, and support.

  • To comply with legal obligations.

  • To resolve disputes and enforce agreements.

11. Your Rights Under POPIA

You have the right to:

  • Access your personal information.

  • Request correction or deletion of personal information.

  • Object to processing (including direct marketing).

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the Information Regulator of South Africa.

📌 Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

12. Security of Your Information

We implement appropriate security measures (technical and organisational) to protect your information. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our services are not directed to persons under 18 years old. We do not knowingly collect personal information from minors without parental consent. If we become aware of such collection, we will delete the data.

14. Breach Notification

If your personal information is compromised, Pretoria WISP will:

  • Notify you as soon as reasonably possible.

  • Notify the South African Information Regulator.

  • Provide details of the nature of the breach and steps taken to mitigate it.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “last updated” date. Significant changes will be communicated via email or service notice.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

17. Websites and Resources for Protecting Minors

Pretoria WISP takes the protection of minors online seriously. While our services are not directed to individuals under the age of 18, we encourage parents and guardians to use tools and resources to protect children from harmful online content.

The following resources may be useful:

🌍 International Resources

  • AccuPos: Point of Sale and Online Shopping Safety Guide

  • CBTPlanet: Computer Security in the Social Media World

  • Certstaff: A Comprehensive Computer Safety & Security Guide

  • Cyber Safety: An interactive guide to staying safe on the Internet

  • Comparitech: Educating parents and children about how to use the Internet safely

  • KidShield: Tools and information to create a safety net for your children online

  • ProtectKids.com: Protecting children in cyberspace

  • SafeKids.com: Making your family’s online experience fun and productiv

🇿🇦 South African Resources

  • Film and Publication Board (FPB): https://www.fpb.org.za – provides guidelines and reporting tools for harmful content.

  • South African Police Service (SAPS) Cybercrime Unit: https://www.saps.gov.za – report online exploitation or criminal activity.

  • Childline South Africa: https://www.childlinesa.org.za – free support helpline (0800 055 555) for children in danger or at risk.

  • Department of Communications & Digital Technologies: https://www.dcdt.gov.za – promotes safe internet use through national initiatives.

  • Internet Service Providers’ Association (ISPA) of South Africa: https://ispa.org.za – includes a Take-Down Notice facility for reporting unlawful online content.