We are pleased to inform you that the connectivity issue at 32@ 14th
Street, Menlo Park, which occurred due to a severe lightning storm and
heavy rains on the 30th of January, has been successfully resolved.
*Resolution Details:*
* *Date and Time of Resolution:* 31st January 2024, at 10:19 AM
*Outcome:* Our technical team worked diligently to address the water
ingress into the cabinet and replaced the damaged equipment with a new
GPON. As of the stated resolution time, normal connectivity has been
restored.
*Post-Resolution Status:*
* Normal service has been reinstated.
* Failover links are no longer in use.
* Browsing speeds and real-time services should return to normal.
We appreciate your patience and understanding during this unexpected
service disruption. Our team is committed to providing reliable and
prompt solutions to ensure the uninterrupted service you deserve.
*Feedback:* If you have any further concerns or if you notice any issues
persisting post-resolution, please do not hesitate to contact our
support team at 072 861 6276. Your feedback is essential to our ongoing
efforts to enhance our services.
Thank you for your cooperation and understanding.
Best regards,
—
Pretoria Wisp Team
www.pretoria-wisp.co.za