We regret to inform you that at approximately 22:52 on Wednesday
evening, our sector serving Moreletta Station and local customers in
Garsfontein experienced a systems crash, resulting in a complete loss of
internet connectivity for affected users. Despite our best efforts, we
have been unable to restore service tonight due to safety concerns
associated with accessing the affected equipment.
Please be assured that our team will be on-site first thing in the
morning to address the issue promptly. We understand the inconvenience
this outage may cause and apologize for any disruption to your services.
At this time, we are still assessing the extent of the damage caused by
the system crash. However, we can confirm that this incident is
isolated, and all other networks remain operational within their parameters.
If you have any immediate concerns or questions, please don’t hesitate
to contact us via cell or WhatsApp at 072 861 6276. We appreciate your
patience and understanding as we work to resolve this matter swiftly.
Sincerely,
—
Pretoria Wisp Team
www.pretoria-wisp.co.za