FAQ
Frequently Asked QuestionsNeed to know more? Just click the tabs and let your questions be answered!
Awesome, I have coverage! How do I get connected?
Just fill out our contact us form and one of our Brainiacs will give you a callback!
How long does the installation take, and when can you come to do it?
Installations can take somewhere between 1 – 2 days, depending on what is required. Please fill out a contact us form so that one of our sales reps can get in touch.
Is there an installation cost involved?
Yes – please fill out a contact us form so that our sales team can get in touch with you.
What is the difference between your home and business packages?
With our residential accounts you get a dynamic IP, and business accounts get a static wireless IP.
What is the difference between standard and premium packages?
The difference is that on standard packages certain protocols like torrents, news groups, and peer-to-peer downloads will run with limited speed between 07h00 and 00h00 daily. After these hours, your account is fully unshaped, allowing full speed on peer-to-peer downloads. This will not affect streaming like Netflix, Showmax, Facebook, or YouTube etc.
I am a residential client, but I would like a premium account
Please contact us for all upgrading & downgrading of monthly packages.
Are your home packages shaped?
Our home packages are uncapped, unlimited, and without soft caps, so you can download as much as you like. However, we do shape all peer-to-peer traffic (torrents, Kazaa, etc) during office and peak hours to ensure that all our users receive quality service. Shaping thus means that these types of downloads receive the lowest priority on the network.
Do you offer premium accounts?
Yes, we do! Contact us for more info.
Is there a soft cap on my account?
No. We don’t put a soft cap on your account, and you can download as much as you like.
I would like a static public IP address on my connection. Is this possible?
Yes. We do provide this service at an additional monthly charge of R190.
Your service is "best effort." What does this mean?
Simply put, it means that it’s not always possible to consistently see your maximum account speeds. Sometimes the network might be very busy and your speeds may be lower than normal. “Best effort” means that we make the best possible effort to provide you with your maximum account speed at all times.
How long are your contracts?
No contracts!
I am experiencing problems with my connection. Can you see what's wrong?
Please fill out our contact us form and one of our Brainiacs will give you a callback!