FAQ

Frequently Asked Questions

Just fill out our Contact form and one of our Brainiacs will give you a callback!

Installations can take somewhere between 1 – 2 days, depending on what is required. Please fill out a contact us form so that one of our sales reps can get in touch.

Yes – please fill out a contact us form so that our sales team can get in touch with you.

With our residential accounts you get a dynamic IP, and business accounts get a static wireless IP.

The difference is that on standard packages certain protocols like torrents, news groups, and peer-to-peer downloads will run with limited speed between 07h00 and 00h00 daily. After these hours, your account is fully unshaped, allowing full speed on peer-to-peer downloads. This will not affect streaming like Netflix, Showmax, Facebook, or YouTube etc.

Please contact us for all upgrading & downgrading of monthly packages.

Our home packages are uncapped, unlimited, and without soft caps, so you can download as much as you like. However, we do shape all peer-to-peer traffic (torrents, Kazaa, etc) during office and peak hours to ensure that all our users receive quality service. Shaping thus means that these types of downloads receive the lowest priority on the network.

Yes, we do! Contact us for more info.

No. We don’t put a soft cap on your account, and you can download as much as you like.

Yes. We do provide this service at an additional monthly charge of R190.

Simply put, it means that it’s not always possible to consistently see your maximum account speeds. Sometimes the network might be very and your speeds may be lower than normal. “Best effort” means that we make the best possible effort to provide you with your maximum account speed at all times.

Please fill out our contact us form and one of our Brainiacs will give you a callback!