Dear Valued Customers,
We regret to inform you of a significant internet outage affecting South
Africa, particularly impacting internet service providers (ISPs) and
mobile operators. The outage is a result of multiple subsea cable
damages off the west coast of Africa, affecting critical
telecommunication data infrastructure.
**Affected Cables:**
– West Africa Cable System (WACS)
– MainOne
– ACE (Africa Coast to Europe)
**Impact:**
– Eight West African countries, including Ivory Coast, Liberia, and
Benin, are experiencing severe connectivity issues.
– Ghana, Nigeria, Cameroon, and South Africa are also affected, with
notable disruptions in South Africa.
– The outage is expected to persist for weeks, causing significant
internet disruptions.
**Cause:**
– The exact cause of the cable faults is under investigation.
– Recent incidents in the Red Sea have highlighted the vulnerability of
critical communications infrastructure, further exacerbating the situation.
**Response:**
– Alternative routes are being explored to mitigate the impact of the
outages.
– Microsoft Corp. has reported disruptions to its cloud services and
Microsoft 365 applications across Africa.
**Next Steps:**
– We are actively monitoring the situation and awaiting further
information and feedback from relevant authorities.
– Updates regarding the restoration of services and alternative
solutions will be provided as soon as they become available.
**Impact on Pretoria Wisp Customers:**
– As a valued customer of Pretoria Wisp, you may experience intermittent
connectivity issues and slowdowns due to the ongoing internet outage.
– We understand the inconvenience this may cause and assure you that we
are working diligently to minimize disruptions and restore services to
normal as quickly as possible.
We appreciate your patience and understanding during this challenging
time. For any urgent inquiries or assistance, please don’t hesitate to
contact our customer support team.
Sincerely,
—
Pretoria Wisp Team
www.pretoria-wisp.co.za